Headwolf AI

Headwolf AI User Service Agreement

I. Service Content

Headwolf AI is a tool-type client software product developed, controlled, and operated by us, which provides users with voice-to-text transcription for calls, real-time translation, and meeting minutes services (hereinafter referred to as "the Services").

To use the Services, you need to download the Headwolf AI client software. With respect to the Software, we grant you a personal, revocable, limited, non-transferable, and non-exclusive license to download, install, run, and use the Software on your terminal device for non-commercial purposes.

II. Software Acquisition, Installation, and Updates

You may download the Software from third-party websites or platforms authorized by us. If you obtain the Software or an installer with the same name from unauthorized third-party websites or platforms, we cannot guarantee that the Software will function properly and shall not be liable for any losses incurred as a result.

We may develop different software versions for different mobile terminal devices. You should select and download the appropriate version for installation based on your actual circumstances; otherwise, you may not be able to enjoy the corresponding services. You shall not install the Software on other terminal devices that have not been expressly authorized by us. We shall not bear any responsibility for any risks or losses arising from your failure to correctly install the appropriate software version.

After downloading the installer, you need to follow the steps prompted by the program to install it correctly. To provide more high-quality and secure services, we may recommend that you install other software during the installation process; you are free to choose whether to install them or not.

If you no longer need to use the Software or need to install a new version, you may uninstall the Software on your own. If you are willing to help us improve our products and services, please inform us of the reason for uninstallation.

To enhance user experience and improve service content, we will continuously strive to develop new services and provide you with software updates from time to time (such updates may take the form of software replacement, modification, feature enhancement, version upgrades, etc.).

To improve user experience and ensure the security and functional consistency of the services, we reserve the right to update the Software or change or limit certain functions or effects of the Software without special notice to you.

After a new version of the Software is released, older versions may become unusable. We do not guarantee that older versions of the Software will continue to be available or that corresponding customer services will be provided. Please check and download the latest version promptly.

III. Representations and Warranties

You represent and warrant that you have the qualifications and ability to perform the obligations and enjoy the rights under this Agreement, respect the legitimate rights and interests of us and other users, and will not disparage the reputation of us or any of our products and services.

You represent and warrant that you are solely responsible for all actions taken while using the Software and Services, and you guarantee that any content you publish on the Software is lawful, compliant, and in accordance with social public order and good customs.

We strive to make the Software a civilized, rational, friendly, and high-quality platform for information exchange and sharing. While promoting the development of communication services, we continuously strengthen our information security management capabilities, improve comment self-discipline, fulfill social responsibilities, comply with national laws and regulations, respect citizens' legitimate rights and interests, and respect social public order and good customs. You guarantee that any content you comment on, publish, or disseminate shall comply with the "Seven Bottom Lines" requirements of laws and regulations, the socialist system, national interests, citizens' legitimate rights and interests, social public order, moral standards, and information authenticity. You guarantee that you will not use the Software to upload, publish, or mark any information or content containing any of the following:

• Content opposing the fundamental principles established by the Constitution;
• Content endangering national security, leaking state secrets, subverting state power, or undermining national unity;
• Content damaging national honor or interests;
• Content inciting ethnic hatred or ethnic discrimination, or undermining ethnic unity;
• Content undermining national religious policies, or promoting cults and feudal superstitions;
• Content spreading rumors, disrupting social order, or undermining social stability;
• Content spreading obscenity, pornography, gambling, violence, murder, terror, or inciting crime;
• Content insulting or defaming others, or infringing upon any third party's intellectual property rights or privacy rights;
• Content inciting illegal assemblies, associations, parades, demonstrations, or gathering crowds to disrupt social order;
• Content carried out in the name of illegal non-governmental organizations;
• Content containing false, harmful, coercive, invasive of privacy, harassing, infringing, defamatory, vulgar, obscene, or otherwise morally objectionable material;
• Other content restricted or prohibited by Chinese laws, regulations, rules, ordinances, and social moral standards.

You represent and warrant that you will not use the Software to intentionally create or disseminate computer viruses or other destructive programs, nor shall you interfere with or cause disruption to the Software or the system servers or networks connected to the Software, or violate any requirements, procedures, policies, or rules of networks connected to the Software.

You represent and warrant that you will not exploit any technical defects or vulnerabilities in the Software to profit yourself or any third party in any form, or cause losses to us or any third party.

All of our products and service identifiers, including those contained in the Software, are owned by us and are protected by copyright, trademark, patent, and other laws and regulations. You represent and warrant that, without our written permission, you will not use the above content (including but not limited to: our trade names, trademarks, logos, or any variations, abbreviations, adaptations thereof, and/or URL addresses, technical interfaces, etc.).

You represent and warrant that, without our written permission, you shall not reverse engineer, decompile, or disassemble the Software, or damage its integrity (including program code, data, etc.) or make any modifications thereto.

You represent and warrant that you will not delete, conceal, or alter any intellectual property or other proprietary rights notices displayed in or contained within the Software, nor will you interfere with or attempt to interfere with the normal operation of the Software in any way, or create, publish, or disseminate tools or methods that may cause the aforementioned consequences.

You represent and warrant that when using the voice cloning and deep synthesis services of the Software, you will comply with all applicable laws and regulations, including but not limited to laws related to user privacy protection, intellectual property rights, and anti-fraud. You shall not use the voice cloning and deep synthesis features to engage in the following activities:

• Impersonating another person's identity, committing fraud, or misleading others;
• Creating, publishing, or disseminating false information, or making misleading statements about the source of information;
• Infringing upon others' portrait rights, reputation rights, privacy rights, or other legitimate rights and interests;
• Disseminating illegal, inappropriate, or harmful content in any form.

IV. Notice and Counter-Notice

The content in the Software is uploaded by users. If you believe that the aforementioned content or information infringes upon your legitimate rights and interests, you may submit a written notice of rights to us, along with corresponding identity verification, proof of ownership, and detailed evidence of the infringement. After receiving the above documents, we will conduct a preliminary formal review. If the materials you submit do not meet the requirements, or if you fail to respond or supplement the required materials within 2 working days after our request for modification or supplementation, we will not process the matter as the case may be; if the materials you submit meet the requirements, we will take action regarding the allegedly infringing content. Please note: If your infringement claim is false, you will bear all legal liabilities arising therefrom, and we shall not bear any legal liability for actions taken based on the notice.

For content that has been processed based on the aforementioned reasons, the provider of such content may submit a counter-notice to us in accordance with the law, stating that the processed content does not infringe upon your legitimate rights and interests, along with corresponding identity and ownership documentation. After receiving the counter-notice, we may restore the deleted or disconnected content and shall not bear any legal liability for such restoration in accordance with the law.

V. Protection of Personal Information

Protecting users' personal information is one of our fundamental principles. During your use of the Services, we may collect some of your personal information. Without your consent, we will not disclose your personal information to any company, organization, or individual outside of us and our affiliates, except as otherwise provided by laws and regulations.

We will use various security technologies and procedures to establish a comprehensive management system to protect your personal information from unauthorized access, use, or disclosure. However, we cannot guarantee that existing security technical measures will ensure that your personal information is completely protected from any form of infringement.

We attach great importance to the protection of minors' personal information. If you are a minor under the age of 18, you must obtain the consent of your parent or legal guardian before using our services, and use the Software under the guidance of your parent or legal guardian.

For other privacy protection-related terms, please refer to the "Company Privacy Policy." In the event of any inconsistency between the terms of this Agreement and the "Company Privacy Policy," this Agreement shall apply. Terms not provided for in this Agreement under the "Company Privacy Policy" shall be executed in accordance with the "Company Privacy Policy."

VI. Important Notes

You understand and agree that, to provide you with effective services, the Software will utilize the processor, bandwidth, and other resources of your mobile communication terminal. You may incur data traffic charges during the use of the Software, and you are responsible for checking the relevant tariff information with your carrier and bearing the relevant charges.

You understand and agree that we will use commercially reasonable efforts to ensure the security of your data stored in the Software and Services. However, we cannot provide a complete guarantee, including but not limited to the following:

• We are not responsible for the deletion or failure to store any data related to your use of the Software and Services;
• We have the right to determine, at our sole discretion based on actual circumstances, the maximum data storage period for individual users in the Software and Services, and to allocate maximum data storage space on servers, etc. You should back up relevant data in the Software and Services as needed;
• If you stop using the Software and Services, or if the Services are terminated or canceled, we may permanently delete your data from the server. After the service is stopped, terminated, or canceled, we have no obligation to return any data to you.

You fully understand and agree that you shall independently evaluate the content of the Software Services and shall bear the following risks beyond our control, including but not limited to:

• Risks of loss or leakage of user personal information due to force majeure;
• Any problems or damages arising from incompatibility between the software version you choose and your mobile phone model;
• Risks that may arise from accessing third-party products through the Software, due to the third-party products and related content;
• Risks and liabilities that may arise from the forwarding or sharing of user-published content by others;
• Risks such as incomplete data synchronization and slow page loading due to unstable wireless network signals or limited wireless network bandwidth.

VII. Risks and Disclaimer

You fully understand and agree that, like most client software, the Software may be affected by various factors (including but not limited to user-related issues, network service quality, social environment, etc.); and may also be subject to various security issues (including but not limited to: others illegally using user information to engage in real-life harassment; other software you download or websites you visit may contain viruses, Trojan horses, or other malicious programs that threaten the security of your mobile terminal device and data, thereby affecting the normal use of the Software, etc.). Therefore, you should strengthen your awareness of information security and personal information protection, and pay attention to password protection to avoid losses.

Maintaining the security and normal use of the Software is a joint responsibility of both you and us. We will take necessary technical measures in a reasonable and prudent manner in accordance with industry standards to protect the information and data security of your mobile terminal device. However, you acknowledge and agree that we cannot provide any guarantee in this regard.

We commit to promptly addressing any issues affecting normal operation caused by system failures or instability during upgrade periods. However, we shall not be liable for any economic or mental losses you may incur as a result. Additionally, we reserve the right to suspend or close all or part of the Software without prior notice for maintenance, upgrade, or other purposes.

Due to limitations in technological development, we cannot guarantee the accuracy of the Software's functions. You fully understand and agree that you will not hold us liable for any errors that may occur during the transcription and translation services, and you will not make negative evaluations of us or the Software as a result.

You fully understand and agree that, due to business development needs, we reserve the right to unilaterally change, limit, suspend, or terminate all or part of the Software at any time without notice and without assuming any liability.

You fully understand and agree that you waive the right to hold us liable for losses resulting from the leakage or theft of your personal information due to force majeure or causes not attributable to us.

You fully understand and agree that any disputes arising from third-party software or technologies used by the Software shall be resolved by the relevant third party, and we shall not bear any responsibility. We do not provide customer support for third-party software or technologies; if you need support, please contact the third party directly.

You fully understand and agree that if headphones are damaged due to non-quality issues within the warranty period, or damaged beyond the warranty period, you will no longer be able to enjoy the accompanying call transcription service, and such service cannot be transferred to other devices.

VIII. Liability for Breach of Agreement

You understand and agree that we have the right, based on reasonable judgment, to impose penalties for violations of relevant laws and regulations or the provisions of this Agreement, to take appropriate legal action against any user who violates laws or regulations (including but not limited to suspending or terminating services, deleting accounts, etc.), and to preserve relevant information in accordance with laws and regulations and report it to relevant authorities. The user shall bear all legal liabilities arising therefrom.

You must ensure that during your use of the Software, you strictly comply with relevant national laws and regulations, as well as the provisions of this Agreement or related service terms, and shall not infringe upon any third party's legitimate rights and interests. If you violate the above provisions, resulting in any claims, demands, or losses asserted by a third party, you shall independently bear responsibility. If we receive complaints from third parties (including but not limited to: third parties alleging infringement through letters, media reports, filing lawsuits against us, or reporting us to administrative or judicial authorities, resulting in our investigation or questioning, the same applies below), or if we face investigation or questioning from administrative or judicial authorities, we have the right to suspend the provision of services to you. After receiving notice, you shall, in your own name, negotiate with the third party, respond to lawsuits, or accept investigation or questioning from relevant authorities, and bear all legal liabilities (including but not limited to litigation costs, attorney fees, damages) and compensate us for all losses incurred as a result.

IX. Notices and Delivery

If you have any comments or suggestions during your use of the Software, you may provide them through the feedback channel, and we will respond to you in a timely manner. You shall ensure that your contact information is accessible to receive emails, phone calls, or messages from us. We shall not be liable for any losses arising from your failure to receive notices.

Notices sent to you by us shall be delivered via SMS (to the mobile phone number used when registering for our account) or announcements on our website. Such notices shall be deemed delivered on the date of sending or posting.

X. Miscellaneous Provisions

If any provision of this Agreement conflicts with the laws of the People's Republic of China, such provision shall be reinterpreted in accordance with the law. The invalidity or reinterpretation of any provision shall not affect the legal validity of the other provisions.

You and we are independent entities. Under no circumstances shall this Agreement constitute an agency, partnership, joint venture, or employment relationship between the parties.

You represent and agree that we may designate a third party as a beneficiary of this Agreement, and such third party shall have the right to directly perform and enjoy the rights under this Agreement.

The validity and interpretation of the terms of this Agreement shall be governed by the laws of the People's Republic of China. You and we agree that any disputes or controversies arising from this Agreement shall first be resolved through friendly negotiation. If negotiation fails, you agree to submit the dispute or controversy to the Shenzhen Bao'an District People's Court for adjudication.